Employee Evaluation form
for A&A Boutique
Employee Name:
|
Department:
|
Reviewer Name:
|
Position in Company:
|
1
|
2
|
3
|
4
|
5
|
Poor
|
Borderline
|
Satisfactory
|
Good
|
Outstanding
|
1
|
Has the right attitude and is always positive
|
1
|
2
|
3
|
4
|
5
|
N/A
|
2
|
Deals with customers in a professional and friendly manner
|
1
|
2
|
3
|
4
|
5
|
N/A
|
3
|
Acts respectively to co-workers and customers
|
1
|
2
|
3
|
4
|
5
|
N/A
|
4
|
Answers the telephone with a smile a his or her face consistently
|
1
|
2
|
3
|
4
|
5
|
N/A
|
5
|
Able to admit when his or her does not have the knowledge to perform
a certain task
|
1
|
2
|
3
|
4
|
5
|
N/A
|
6
|
Able to overcome objections and provide logical solutions
|
1
|
2
|
3
|
4
|
5
|
N/A
|
7
|
Knows when to ask for additional support from team management
information
|
1
|
2
|
3
|
4
|
5
|
N/A
|
8
|
Is able to redefine the customer service process to meet changing
needs
|
1
|
2
|
3
|
4
|
5
|
N/A
|
9
|
Overcomes objections in logical fashion
|
1
|
2
|
3
|
4
|
5
|
N/A
|
10
|
Is a focused listener who is able to be empathetic
|
1
|
2
|
3
|
4
|
5
|
N/A
|
Additional Comments:
