How to launch GoToMeeting

How to run/launch GoToMeeting:

Open up your email where the host sent this link, then follow and click the circled steps I have below.   

This screen will come up and you need to wait for it to connect

When this screen pops up, you will wait until the presenter starts the meeting 

How to respond to a bad review

Responding to a bad review:

I am sorry for your bad visit at our State College Pizza Hut. I would like for you to contact me so we can further discuss the situation. At your convenience I would like you to bring this letter into our store and get a free meal. Again I apologize for your bad experience, we strive for the best customer satisfaction.

 

The bad review:

Pizza Hut:
1 star

a month ago-

The pizza was fine, the garlic knots were over cooked so there was no cheese in them, it was just all over the box solidified, but the French fries were where it really went down south. These fries were $3.50 plus tax and I got about 15 of them and they were soggy, which is fine bc I was 10-15 mins late to pick them up. I have ordered fries from Pizza Hut all my life and this is the first time I’ve ordered from the state college one and to open it and only receive less than half of what I normally get is insulting, it is a scam to charge that much for 15 fries. Buying a $3 bag of Frozen fries would’ve given me better texture, taste, and quantity x20 than what I received last night.

Social Media/Cell Phone Policies

Social Media/Cell Phone Policies for Makeup Star

Introduction:

These are the policy and procedure guidelines that any Makeup Star employee is REQUIRED to follow. These guidelines should include blogs, wikis, microblogs, message boards, chat rooms, electronic newsletters, online forums, social networking sites, text messaging and other sites and services that permit users to share information with others in a contemporaneous manner.

Procedures:

The following principles apply to professional use of social media on behalf of Makeup Star as well as personal use of social media when referencing Makeup Star:

 · Employees need to know and adhere to the Company’s Code of Conduct, Employee Handbook, and other company policies when using social media in reference to Makeup Star.

 · Employees should be aware of the effect their actions may have on their images, as well as Makeup Star’s image. The information that employees post or publish may be public information for a long time.

 · Employees should be aware that Makeup Star may observe content and information made available by employees through social media. Employees should use their best judgment in posting material that is neither inappropriate nor harmful to Makeup Star, its employees, or customers.

· Although not an exclusive list, some specific examples of prohibited social media conduct include posting commentary, content, or images that are defamatory, pornographic, proprietary, harassing, libelous, or that can create a hostile work environment.

 · Employees are not to publish, post or release any information that is considered confidential or not public. If there are questions about what is considered confidential, employees should check with the Human Resources Department and/or supervisor.

 · Social media networks, blogs and other types of online content sometimes generate press and media attention or legal questions. Employees should refer these inquiries to authorized Makeup Star spokespersons.

 · If employees find encounter a situation while using social media that threatens to become antagonistic, employees should disengage from the dialogue in a polite manner and seek the advice of a supervisor.

· Employees should get appropriate permission before you refer to or post images of current or former employees, members, vendors or suppliers. Additionally, employees should get appropriate permission to use a third party's copyrights, copyrighted material, trademarks, service marks or other intellectual property.

 · Social media use shouldn't interfere with employee’s responsibilities at Makeup Star. Makeup Star’s computer systems are to be used for business purposes only. When using Makeup Star’s  computer systems, use of social media for business purposes is allowed (ex: Facebook, Twitter, Makeup Star blogs and LinkedIn), but personal use of social media networks or personal blogging of online content is discouraged and could result in disciplinary action.

 · Subject to applicable law, after‐hours online activity that violates the Company’s Code of Conduct or any other company policy may subject an employee to disciplinary action or termination.

 · If employees publish content after‐hours that involves work or subjects associated with Makeup Star, a disclaimer should be used, such as this: “The postings on this site are my own and may not represent Makeup Star’s positions, strategies or opinions.”

· It is highly recommended that employees keep Makeup Star related social media accounts separate from personal accounts, if practical.

Training for phone & email

Target online survey

Target online survey

Example complaint letter to a business

Allison Brown

12-12-18

Complaint Letter

Customer Service department

Overland Park, KS

Hi, my name is Allison Brown and I had called on October 15^th and talked to Ashley about sending me a box to return my phone because I am not using sprint anymore. The box was never sent to my house and there was $195.12 taken out of my account on November 16^th as if I was still using the phone. I had called and talked to 5 different people and finally got through to David who told me he was going to talk to the manager (Adam) to refund me my money and that he noted to send me a box in the mail. I had called back a week later on November 23^rd because my money was not put back in my account and a box still wasn’t sent to me to send my phone back and they told me again a box would be on its way and I was NOT to get my money back. This has been over a month process and I would like the money credited back to my account that was taken out on November 16^th.  I also need a box sent to my address 201 Shady Ridge Ln, Port Matilda PA, 16870 so I can send the phone back to you.

Sincerely,

Allison Brown

201 Shady Ridge Ln

Port Matilda PA, 16870.

Email: Apb5616@gmail.com

Phone: (814) 380-3518

Bad evaluation letter

Here is a letter to an employee that has a bad evaluation.

Dear Taylor Bumblebee,

I am sorry to inform you, your review and scores didn’t meet our requirements and standards for A&A Boutique. Our company has received multiple complaints when you are on register or on the floor. When it comes to customer service you received a poor review because you bring your outside problems into the work area and seem to take it out on the customer. That also goes a long with dealing with customers in a professional and friendly manner. There have been many co-workers that say you use vulgar language toward them and don’t act kindly. When you are asked to do a task there is always a bad reaction, or when lower management tells you to do something you should also listen. We are glad that you are able to overcome objectives and provide logical solutions but we need to resolve all of these issues to stay with our team. Thank you for your time and our team hopes to hear from you soon.

Sincerely,

Employee Evaluation form

Employee Evaluation form for A&A Boutique

Employee Name:	Department:
Reviewer Name:	Position in Company:

1	2	3	4	5
Poor	Borderline	Satisfactory	Good	Outstanding

1	Has the right attitude and is always positive	1	2	3	4	5	N/A
2	Deals with customers in a professional and friendly manner	1	2	3	4	5	N/A
3	Acts respectively to co-workers and customers	1	2	3	4	5	N/A
4	Answers the telephone with a smile a his or her face consistently	1	2	3	4	5	N/A
5	Able to admit when his or her does not have the knowledge to perform a certain task	1	2	3	4	5	N/A
6	Able to overcome objections and provide logical solutions	1	2	3	4	5	N/A
7	Knows when to ask for additional support from team management information	1	2	3	4	5	N/A
8	Is able to redefine the customer service process to meet changing needs	1	2	3	4	5	N/A
9	Overcomes objections in logical fashion	1	2	3	4	5	N/A
10	Is a focused listener who is able to be empathetic	1	2	3	4	5	N/A

Additional Comments: