Allison Brown
12-12-18
Complaint Letter
Customer Service department
Overland Park, KS
Hi, my name is Allison Brown and I had called on October 15th
and talked to Ashley about sending me a box to return my phone because I am not
using sprint anymore. The box was never sent to my house and there was $195.12
taken out of my account on November 16th as if I was still using the
phone. I had called and talked to 5 different people and finally got through to
David who told me he was going to talk to the manager (Adam) to refund me my
money and that he noted to send me a box in the mail. I had called back a week
later on November 23rd because my money was not put back in my
account and a box still wasn’t sent to me to send my phone back and they told
me again a box would be on its way and I was NOT to get my money back. This has
been over a month process and I would like the money credited back to my
account that was taken out on November 16th. I also need a box sent to my address 201
Shady Ridge Ln, Port Matilda PA, 16870 so I can send the phone back to you.
Sincerely,
Allison Brown
201 Shady Ridge Ln
Port Matilda PA, 16870.
Email: Apb5616@gmail.com
Phone: (814) 380-3518
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