Monday, February 25, 2019

How to respond to a bad review


Responding to a bad review:

I am sorry for your bad visit at our State College Pizza Hut. I would like for you to contact me so we can further discuss the situation. At your convenience I would like you to bring this letter into our store and get a free meal. Again I apologize for your bad experience, we strive for the best customer satisfaction.

 
The bad review:


Pizza Hut:
1 star

a month ago-

The pizza was fine, the garlic knots were over cooked so there was no cheese in them, it was just all over the box solidified, but the French fries were where it really went down south. These fries were $3.50 plus tax and I got about 15 of them and they were soggy, which is fine bc I was 10-15 mins late to pick them up. I have ordered fries from Pizza Hut all my life and this is the first time I’ve ordered from the state college one and to open it and only receive less than half of what I normally get is insulting, it is a scam to charge that much for 15 fries. Buying a $3 bag of Frozen fries would’ve given me better texture, taste, and quantity x20 than what I received last night.

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